Frequently Asked Questions
Purchase and Delivery Questions
What is the estimated delivery date of my order?
We work with all leading logistics partners in India to ensure smooth and timely delivery of your jewelry. It might take us up to 48 hours to dispatch your order, once the order is confirmed. Once your order has been dispatched from our warehouse, deliveries are completed within 4-6 business days. We will keep sending you details of your order on your registered email . You can also track the status of your order here: https://www.adreamjewel.com/order-tracking/.
My product is not delivered yet. The number given by courier partner is not reachable. How to contact them?
We sincerely apologize in case your order is delayed. Please reach out to us with your registered email & order number and we will escalate the matter to the shipping partner on your behalf.
My order is unshipped, I would like to cancel my order.
Sorry to hear that you would like to cancel your order. You can reach out to us with your registered email to cancel the order. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in future.
I would like to know about your return policy.
Returns are acceptable with replacement of the products or reversal of full amount paid by the customer with 7 days of receipt of the product. However, returns are limited to following cases:
In case of damaged or defective products:
Do not worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify our Customer Care team at +91-7737110462 or care@adreamjewel.com, we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.
In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at +91-7737110462 or care@adreamjewel.com. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.
How do I return your product?
Sorry to hear that you would like to return the product. To return the product, just drop us an email at care@adreamjewel.com stating that you would like to return the product, along with the product images, and we will arrange a reverse pick up for you. Reverse pick up takes about 72 hours and once it is done, we will initiate your refund. Please note that it may take 4-6 working days for the refund to be processed.
I need to receive my order by a specific date. Can you help me?
We understand that you might have purchased the jewelry as a gift or would otherwise like to delivery it by a specific date. Please note that we will try our best to deliver your orders in time, but in some cases there might be some delays. Delivery on a specific day or before a specific date can be attempted from our side on a best effort basis, but these are not assured services. Please place the order and instantly send an email to care@adreamjewel.com with your order number and expected delivery date.
I need to change the delivery address. How can I do that?
If your order has not yet been picked up from our warehouse, we can definitely change your delivery address. Just reach out to us on any of our support channels and we will do our best to help! If the order has already been dispatched, there is very little we can do to update the address. If we have already shipped your order, we will call back the order and send you a new package from our side.
Can you do something for a speedy delivery?
Most of our orders are air-shipped – but still if you have a need for expedited shipping, let us know and we will try our best to dispatch the order as early as possible.
Can the delivery be sooner? I can pay more.
We already airship most of our orders – so we do not require you to pay extra. Please just reach out to us and we will try our best to help!
How can I update the address after the order is already dispatched.
Once the order is shipped, changing the address might not be possible. In this case, we would request you to take delivery at the initial address. If that is not possible, we will call back your initial order and send out a fresh one to the updated address.
Can you call me on my number while delivering?
We work with all leading delivery partners and most of them will give you a call before delivering the order. However, this is not something that we can vouch for, since there are third party delivery agents involved.
Someone else ordered this product. What is in the box?
We understand that you might not have placed the order that you have received. We get a lot of requests for gifting so it is possible someone might have put in a gift order for you. In order to not spoil the surprise, we request for you to wait to receive your gift and open with a smile!
I received an empty box. What to do?
Sorry to hear that you have received an empty box. This can happen either on account of tampering by the delivery personnel or an operations error at our end. Regardless, if you receive an empty box, please reach out to us ASAP with the images of the box and your order number and we will ship out a replacement to you from our side.
I am out of station can the product come when I come back to my house?
If you order is not yet shipped, we can hold on to your order. Please send us a reminder on when you would like us to ship it and we will move accordingly. Otherwise, if the order is already in transit, we will request the shipping partner to hold it for you for a few days and reattempt delivery, however, please note this is not an assured service. Alternatively, you can ask your neighbour/security to keep the parcel on your behalf.
Coupon Code and Discounts
The coupon code I have is not working.
Sorry to hear that your coupon code is not working. Please note coupon codes are case sensitive, so please make sure that there are no typos while entering the code. It is also possible that the coupon code is old and might have expired, in which case, we request you to reach out to us with a picture of the code, and we will do our best to help!
I forgot to apply discount coupon. Can I apply now? Big basket allows it.
Sure, please reach out to us with a screenshot of your discount code and if the coupon is eligible, we will return the amount to you as cashback once your order is received.
Can you offer me a custom discount code?
We understand that you are looking for the best deal. Please note our standard applicable coupons are available on the website. Further, we run some discount campaigns around various festivals. For more details on discounts and best deals, please subscribe to our newsletter!
Product Quality
Will stone color get discolored?
You can buy our color stoned jewelry with assurance that the colors will not fade with day to day use. Please avoid any physical harm or other exposure to any acidic chemicals and the stones in your jewelry will stay good as new!
Can I please have the pictures of the products?
Sure, please reach out to our sales team with details of which product you are interested in and we will help you with jewelry pictures.
I want to buy a pendant and matching earring set?
If you need help in finding a match for one of the items in your cart, our sales team will be happy to assist!
Purchase related
I’m interested in this product. How to purchase?
You can buy the products online from our website: https://www.adreamjewel.com/. You can also get in touch with our sales team and we will be happy to manually take your order.
What is the size of ring?
All our rings are adjustable, so they are free sized!
Could you please add a note while delivering the parcel. I forgot while ordering.
We understand that you may have forgotten to add a note at the time of placing the order. Please reach out to our support team and we will do our best to help. However, please note that this is not an assured service, once the order has been placed without a note, there is a good chance that we may not be able to add the note despite you informing us before shipping, however, we will try our best.
Is there any sale or offer going on now?
All of our existing offers and promotions are always visible on the website. You may also reach out to our support team to check if any offers are running at this time. Additionally we recommend that you subscribe to our mailing list to stay updated with all new offers and promotions.
Can you please check my order is confirmed or not?
All orders are confirmed by default, we will reach out to you for confirmation via email and once you have confirmed, we will ship out the order. In case there is any issue because of which we are unable to ship out your order, we will reach out to you for next steps on how to proceed further.
Returns related
I need to exchange as my product is broken.
Sorry to heat that your product is damaged. Please drop us an email at care@adreamjewel.com with images of the product and we will help arrange a replacement for you.
I returned my product when will I get the replacement.
In case you have opted for replacement, your replacement gets shipped out as soon as the initial order is return picked up. Once the new order is created, you will receive confirmation over email.
I returned my product but did not get refund.
Sorry to hear that you have not received your refund yet. Please note that we initiate refunds within 48 hours of the return getting picked up from you. Once the refund is initiated, it should hit your bank account/payment source in 5-6 working days. If this is not the case, please reach out to us and we will escalate this matter to our bank/gateway partners.
Will I get a call when the return person come home?
We work with all leading courier partners for our shipments and returns. Most partners will give you a call before delivering your order or coming for pick up of your return.
When will the replacement arrive?
In case you have opted for replacement, your replacement gets shipped out as soon as the initial order is return picked up. Once the new order is created, you will receive confirmation over email. Delivery of replacement may take about 5-7 working days from the date of the reverse pick up of the initial item.
